Frequently Asked Questions
How long will it take for my watch to arrive?
We’ll have your watch built within 5 to 10 business days of placing your order, and shipped out that day. Depending on your location, it should arrive within two-three weeks at most.
How much does shipping cost?
Domestic shipping is free (including returns), while international shipping varies by country.
Do you ship internationally?
We do. There is a small additional shipping charge that varies by country.
For orders shipped outside of the United States, the customs office or other authorities in the destination country may apply import duties, custom fees, or other fees, duties, or taxes to the order. Customers are solely responsible for these charges.
What is your returns policy?
You may return any item for a refund or exchange, for any reason, within 15 days of receipt. Refunds or exchanges will only be issued for items returned in new, undamaged, resell-able condition, with all original packaging and protective coverings. Return shipping is free. Contact us for a return label.
Is there a Warranty?
Martenero watches are guaranteed to be free of defects and work well for at least two years. If you have any problems within two years of the date of purchase, we will repair or replace your watch for free. Damage caused by accidents, mishandling, mods or tampering, etc., will void your warranty.
Email us with any questions or warranty claims.
How do I operate my watch?
Our good friend Manual can help with that. Read the Martenero Owner’s Guide.
How do I clean and maintain my watch?
You don’t need to do much. Every few years, it’s a good idea to bring it for a tune up and lubrication check at your local watch repair shop. Clean with soap and water or a dry cloth as needed. Avoid getting leather straps wet, and make sure you tighten the screw down crown before submerging.
For much more detail on this, read the Martenero Owner’s Guide.
Can I request a specific watch number?
We unfortunately cannot accommodate that request, but feel free to email us if you have something specific in mind.
Can I sell Martenero at my retail store?
Do you do special or custom orders?
Let us know what you have in mind.
My question is not a frequently asked one.
That’s not really a question, but email us here with anything else.